Royal711 Privacy Policy — How Your Data Is Protected
This document clearly explains how royal711 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
1. Information We Collect
When you register or use the royal711 platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details required for account verification. This information is used to verify your identity and keep your account secure.
Device & Browser Information
Our platform automatically records technical information such as device type, operating system, browser version, IP address, and screen resolution. This helps us optimise the platform's display across various devices, including the mobile phones used by the majority of our Malaysian users.
Payment Information
To process deposits and withdrawals in MYR, we store information related to the payment methods you use, including the account holder name and masked bank account number. We do not store your full card number or banking password. All transactions are processed through legitimate, encrypted financial channels.
Platform Usage Data
We also record your gameplay history, betting activity, login frequency, and content preferences. This data is used to improve the user experience, detect unusual activity, and meet the platform's compliance requirements.
2. How We Use Your Information
Royal711 uses the information collected for specific, limited purposes. We do not use your data for anything unrelated to platform operations without your consent.
The information collected is used for the following purposes:
- Identity verification — to ensure every account is registered by a verified individual who meets the minimum age requirement.
- Transaction processing — processes MYR deposits and withdrawals accurately and securely.
- Account security — detects suspicious login attempts and protects your account from unauthorised access.
- Platform improvements — to analyse usage patterns and improve the interface, response times, and mobile experience.
- Service communications — sends important notifications related to your account, transactions, and policy updates.
- Legal compliance — fulfils reporting obligations required under applicable Malaysian law.
We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The royal711 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies — keeps you logged in during active sessions and saves your temporary display preferences.
- Functional Cookies — saves your language, region, and display preferences for a more convenient experience on future visits.
- Analytics Cookies — to collect anonymised usage data that helps us understand how users interact with the platform for improvement purposes.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality such as staying logged in or personalised display settings. Continued use of the royal711 platform after viewing the cookie notification is considered consent to the use of cookies as described here.
4. Data Storage, Security & Information Sharing
How Your Data Is Protected
All user personal data is stored on servers protected with industry-grade encryption. Access to user data is restricted to authorised personnel only, and all access is logged for internal audit purposes. royal711 conducts regular security assessments to ensure data protection systems remain up to date.
Data Retention Period
We retain your personal data for as long as your account remains active. Once your account is closed at your request, data will be kept for the minimum period required to fulfil our legal and financial obligations, after which it will be securely deleted.
Third-Party Sharing
Royal711 only shares user data with third parties in the following circumstances:
- Payment service providers required to process your MYR transactions.
- Relevant authorities when required to do so under Malaysian law.
- Technical service providers involved in platform operations, subject to strict confidentiality agreements.
In all cases above, data sharing is limited strictly to the minimum information required. These third parties are not permitted to use your data for any purpose other than what has been specified.
5. Your Rights as a User & How to Contact Us
Access & Correction Rights
You have the right to request a copy of the personal data we hold about you at any time. If you find any information that is inaccurate or outdated, you can submit a correction request through your account panel or by contacting royal711 customer support. Correction requests will be processed within seven (7) business days.
Right to Data Deletion
You can request deletion of your personal data by closing your royal711 account. Once the account closure request is received and confirmed, we will initiate the data deletion process in accordance with our retention policy. Please note that certain information may need to be retained for a specified period to meet legal requirements.
Privacy Policy Updates
Royal711 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any significant changes will be communicated to active users via in-platform notifications or email. Continued use of the platform following a policy update is considered acceptance of the revised terms.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, please contact the royal711 customer support team by email at [email protected] or [email protected]. We operate 24 hours a day, 7 days a week, and will respond within two (2) business days for privacy-related enquiries. You can also find more information through the FAQ us.
Other Questions About Your Data Privacy?
The royal711 support team is ready to assist you with any questions about data privacy, account management, and platform security.